Service Design (5 cr)
Code: KH00CE21-3005
General information
- Enrollment
-
01.06.2024 - 26.09.2024
Registration for the implementation has ended.
- Timing
-
25.09.2024 - 28.11.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- English
- Seats
- 0 - 35
- Degree programmes
- Degree Programme in Business
- Teachers
- Taru Lehtinen
- Course
- KH00CE21
Realization has 10 reservations. Total duration of reservations is 26 h 15 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 03.10.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
LEM_B155
Karuselli muunto
|
|
Thu 10.10.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
|
|
Thu 24.10.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
EDU_2024
Ryhmätyö (18 hlö)
|
|
Thu 31.10.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
EDU_2024
Ryhmätyö (18 hlö)
|
|
Thu 07.11.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
|
|
Thu 14.11.2024 time 14:00 - 15:30 (1 h 30 min) |
Service Design KH00CE21-3005 |
EDU_3025
Ryhmätyö (16 hlö)
|
|
Thu 14.11.2024 time 14:15 - 15:30 (1 h 15 min) |
Service Design KH00CE21-3005 |
EDU_3032
Ryhmätyö (16 hlö)
EDU_3049 Ryhmätyö (6 hlö) |
|
Thu 21.11.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
LEM_B155
Karuselli muunto
|
|
Thu 21.11.2024 time 13:00 - 15:30 (2 h 30 min) |
Service Design KH00CE21-3005 |
EDU_2024
Ryhmätyö (18 hlö)
|
|
Thu 28.11.2024 time 13:00 - 16:00 (3 h 0 min) |
Service Design KH00CE21-3005 |
LEM_B155
Karuselli muunto
|
Evaluation scale
H-5
Content scheduling
The course starts on 26 September 2024 and ends on 29 November 2024.
Content of the study unit:
- Service design concept and terminology
- Principles and processes of service design
- Methods and tools of service design
Objective
After completing the course the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Materials
Literature:
- Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
- Morelli, N., de Götzen, A. & Simeone, L. 2021. Service Design Capabilities. Cham, Switzerland. Springer Series in Design and Innovation.
- Stickdorn, M., Hormess, M.E., Lawrence, A., Schneider, J. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. (www.thisisservicedesigndoing.com)
Lecture materials shared by the teacher
Teaching methods
Lectures
Individual assignments
Group work
Workshops
Project work
Presentations
Guest speakers
Self- and peer evaluation
International connections
Innovation pedagogy
Group work
Project work
Student workload
The course is 5 ECTS of which corresponds to 135 working hours.
Division of workload:
Contact lessons: 21 h
Distant studies: 114 h
- Service design project: 100 h
- Individual assignments: 12 h
- Self- and peer evaluations: 2 h
Further information
Itslearning and email.