Strategic Service Design Approach (5 cr)

Evaluation scale

H-5

Content scheduling

Content:
Strategic planning and design
Sustainability and life-centered design
Strategic service design in practice
Literature studies and circles
Development project

1. Contact day, on Friday November 1, 2024, from 8.30 to 16.15 EduCity 1090
Course introduction
Strategic planning and design
Sustainability and design
Life-centered design Strategic service design in practice with Mikko-Pekka Hanski, the guest lecturer
Assignments

2. Volunteer coaching, on Thursday November 14, 2024, from 16.30 to 17.30 online on MS Teams

3. Submission of project plan and design thinking canvas for strategic planning on Sunday November 17 (23.59)

4. Contact day on Thursday November 28, 2024, from 8.30 to 16.15 in EduCity 2067
Literature circles in groups, deadline for presentation is November 27, 2024 (23.59).
In small groups: Presentations of ongoing projects, peer discussions, feedback and development

5. Deadline for development projects on Wednesday December 4, 2024 (23.59) if you want to graduate in 2024. You may submit your project portfolio earlier, too.

Objective

The Student is able to:

- Analyse changing situations and utilise design thinking for the challenges of society

- Implement service design as a strategic tool for sustainable change processes in businesses and society

- Work in an initiative and proactive way for the change

-Involve organisations to adopt sustainable practices

Content

- Adapting design thinking in complex development needs of the changing society in a sustainable way
- Policies for sustainable development
- Life-centered design
- Analysing operations, and planning and developing strategies for an organisation to deal with changing situations
- Service design project - adapting theory to a real working life project with a commissioner

Materials

On Itslearning

Teaching methods

Coaching
Team / Group work
Peer discussions / feedback

Pedagogic approaches and sustainable development

The course is based on innovation pedagogy and constructivism. The student group is international.

Completion alternatives

According to the principles for credit transfer.

Student workload

20 % literature circles: your presentation 20 % overall activity, attendance and self-leadership, teamwork 60 % your project work

Evaluation methods and criteria

20 % literature circles: your presentation 20 % overall activity, attendance and self-leadership, teamwork 60 % your project work

Scale 1 – 5

Failed (0)

No participation, not returned assignments

Assessment criteria, satisfactory (1-2)

Sufficient 1

Theory and methodology are poorly understood and implemented in real life project. Research, service design, communication and documentation are hardly acceptable. Active participation.

Satisfactory 2

Appear to grasp theory and have made a start in showing its applicability in real life project. Research, service design, communication and documentation are acceptable. Active participation.

Assessment criteria, good (3-4)

Good 3

Understanding of theory and applicability of methods in real life project, but work could be stronger. Research, service design, communication and documentation are good. Active participation.

Very Good 4

General understanding of theory and methods, very good implementation in real life project. Reliable research, innovative service design and communication and documentation on good level. Very active participation.

Assessment criteria, excellent (5)

Excellent 5

Mastery of theory and methods, proficiency of implementation of them in real-life project. Outstanding research, innovative service design and excellent communication and documentation. Very active participation.

Qualifications

-Service Design Methods and Tools course or corresponding competences.

Further information

Contact lessons lessons are in Tuas Educity, Joukahaisenkatu 7, Turku.

1.11.2024 Edu 1090

28.11.2024 Edu 2067