Service Design (5 cr)
Code: KH00CE21-3007
General information
- Enrollment
-
02.12.2024 - 14.01.2025
Registration for the implementation has ended.
- Timing
-
14.01.2025 - 18.03.2025
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- English
- Seats
- 0 - 45
- Degree programmes
- Degree Programme in Business
- Teachers
- Saara Tikkanen
- Course
- KH00CE21
Realization has 7 reservations. Total duration of reservations is 21 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 14.01.2025 time 14:00 - 17:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
EDU_3034
Helena muunto byod
|
|
Fri 24.01.2025 time 08:00 - 11:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
EDU_3034
Helena muunto byod
|
|
Tue 28.01.2025 time 12:00 - 15:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
ICT_A1038b
Teoriatila
|
|
Tue 04.02.2025 time 12:00 - 15:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
ICT_A1038b
Teoriatila
|
|
Wed 12.02.2025 time 12:00 - 15:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
ICT_C3043
Teoriatila muunto
|
|
Tue 04.03.2025 time 12:00 - 15:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
ICT_C3043
Teoriatila muunto
|
|
Tue 18.03.2025 time 12:00 - 15:00 (3 h 0 min) |
Service Design KH00CE21-3007 |
ICT_C3044
Teoriatila muunto
|
Evaluation scale
H-5
Content scheduling
Course timing: 14.01.2025 - 11.03.2025
Content of the study unit:
- Service design concept and terminology
- Principles and processes of service design
- Methods and tools of service design
Objective
After completing the course the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project
Content
- Principles and processes of service design
- Methods of service design
- User-centric service planning
Materials
Literature:
- Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.
- Morelli, N., de Götzen, A. & Simeone, L. 2021. Service Design Capabilities. Cham, Switzerland. Springer Series in Design and Innovation.
- Stickdorn, M., Hormess, M.E., Lawrence, A., Schneider, J. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. (www.thisisservicedesigndoing.com)
Lecture materials shared by the teacher
Articles
Teaching methods
Lectures
Individual assignment
Group work
Project work
Presentations
Self- and peer evaluation
Exam schedules
There is no exam.
International connections
Innovation pedagogy
Group work
Project work
Completion alternatives
None.
Student workload
The course is 5 ECTS of which corresponds to 135 working hours.
Further information
Itslearning and email.