Service Design (5 cr)

Evaluation scale

H-5

Content scheduling

The course starts during the week 37 and ends in the week of 46.

Content of the study unit:
- Service design concept and terminology
- Principles and processes of service design
- Methods and tools of service design

Objective

After completing the course the student is able to
- explain the principles of user-centric service design
- describe the process of service design
- use the methods of service design
- carry out a service design project

Content

- Principles and processes of service design
- Methods of service design
- User-centric service planning

Materials

Literature:

- Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media.

- Morelli, N., de Götzen, A. & Simeone, L. 2021. Service Design Capabilities. Cham, Switzerland. Springer Series in Design and Innovation.

- Stickdorn, M., Hormess, M.E., Lawrence, A., Schneider, J. 2018. This Is Service Design Doing: Applying Service Design Thinking in the Real World. O'Reilly Media. (www.thisisservicedesigndoing.com)

Lecture materials shared by the teacher

Articles

Teaching methods

Lectures
Individual assignment
Group work
Project work
Presentations
Project report
Self- and peer evaluation
Multiple choice exam

Exam schedules

Week 46

International connections

Innovation pedagogy
Group work
Project work
Individual work

Completion alternatives

None.

Student workload

The course is 5 ECTS of which corresponds to 135 working hours.

Division of workload:
Contact lessons: 36 h
Distant studies: 99 h
- Service design project: 77 h
- Individual assignment: 20 h
- Self- and peer evaluations: 2 h

Further information

Itslearning and email.