Process and Quality Management (5op)

Arviointiasteikko

H-5

Sisällön jaksotus

Spring 2026
Schedule is defined later

Tavoitteet

- LEAN thinking and philosophy
- Process thinking and describing
- Problem solving and continuous development eg DMAIC, use of Kaizen
- Six sigma, Statistical process control SPC
- Process improvement, eg. BPR

Sisältö

- LEAN thinking and philosophy
- Process thinking and describing
- Problem solving and continuous development eg DMAIC, use of Kaizen
- Six sigma, Statistical process control SPC
- Process improvement, eg. BPR

Oppimateriaalit

Itslearning / Finna
SFS-database
Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations Management (10th ed.). Pearson Education.

Opetusmenetelmät

Project-based learning, assignments, lectures, Independent study, Learning by doing, team working

Tenttien ajankohdat ja uusintamahdollisuudet

A small quiz as defined in the beginning of the course. No re-examination.

Pedagogiset toimintatavat ja kestävä kehitys

Project-based learning, assignments, lectures, Independent study, Learning by doing, team working

Toteutuksen valinnaiset suoritustavat

No alternative completion methods are offered. Exceptional cases may be considered individually

Opiskelijan ajankäyttö ja kuormitus

Project work and presentation
Quiz
Assignments
Case exercise: Process mapping and evaluation in technical B2B sales. This case exercise consists of three parts: pre-assignment, observing and evaluating processes through Turku sales competition and providing feedback for the competitors.

Participation in presentations, quiz, Turku Sales Competition (as judge via Teams / as audience in finals) is mandatory.

In case there are students that participate in Turku Sales Competition as a buyer or competitor, participating as a judge is not possible. In this case, these students will receive alternative assignment.

Arviointimenetelmät ja arvioinnin perusteet

Project work: 50%
Assignments and activity: 25%
Quiz: 25%

Meeting deadlines is essential, as assignments and presentations are directly tied to the course schedule and learning activities. Each submission is immediately followed by discussion or application, making late work pedagogically ineffective. Therefore, late submissions are accepted only in exceptional cases, and the maximum grade awarded is 50% of the full score.
Active participation is expected throughout the course.

Participation in presentations, quiz, Turku Sales Competition (as judge via Teams / as audience in finals) is mandatory.

Peer assessment is used throughout the course to support feedback and reflection. While peer assessment itself does not directly affect the final grade, the ability to utilize peer feedback constructively and to provide thoughtful feedback to others is considered in the overall evaluation.

The use of AI tools is allowed and encouraged, provided that all usage is reported in accordance with Arene’s AI traffic light model (Yellow light): AI can be used, but it must be reported.

For certain assignments, more specific instructions regarding AI use will be provided. If no other guidance is given, the Yellow light model applies by default.

AI use will be discussed during the course, and students are encouraged to apply AI efficiently and responsibly. Experiences will be reflected and shared among groups to identify best practices.

Hylätty (0)

Does not understand LEAN thinking and philosophy.
Cannot describe or apply process thinking.
Unable to explain or implement process improvement techniques, continuous improvement and quality thinking
Fails to meet deadlines
Unable to work in teams

Arviointikriteerit, tyydyttävä (1-2)

Understands the basics of LEAN thinking and philosophy but struggles to apply them.
Can describe process thinking but with limited practical application.
Can explain process improvement techniques, continuous improvement, and quality thinking, but implementation is incomplete.
Meets most deadlines
Can work in teams but with some difficulties in collaboration.

Arviointikriteerit, hyvä (3-4)

Understands and can apply LEAN thinking and philosophy in practical scenarios.
Describes and applies process thinking effectively.
Explains and implements process improvement techniques, continuous improvement, and quality thinking with good results.
Always meets deadlines
Works well in teams and contributes positively to group efforts.

Arviointikriteerit, kiitettävä (5)

Demonstrates deep understanding and versatile application of LEAN thinking and philosophy.
Able to describe and apply process thinking in various contexts.
Expertly explains and implements process improvement techniques, continuous improvement, and quality thinking with innovative solutions.
Always meets deadlines
Excels in team settings, often taking a leadership role and fostering collaboration.

Lisätiedot

Itslearning, email (if necessary)