Industrial Service Business and Productizations (5 cr)

Evaluation scale

H-5

Objective

Student can:
- Understand the context of service business and productizations

- Define productizations´ needs in different cases

- Describe the life cycle of products

- Develop services to cover different needs in products´ life cycle

- Analyze costs and profits of services

- Define deliverables of services

- Describe performance and productivity differences between different service options

- Make reasoned selections between different offerings

- Make reasoned offers for clients in order to improve their performance and productivity

Content

- Service business processes and industrial context

- Productizations processes and theories

- Products´ life cycles

- Cost and profit analyzes of service business

- Trade-offs and decision making between services

- Selling and sourcing industrial services

Exam schedules

No exam

Pedagogic approaches and sustainable development

Team-based learning in student groups by resolving tasks. Information retrieval from journals and other research and analysis on business has a central role.

Completion alternatives

Does not exist

Assessment criteria, satisfactory (1-2)

Student uses terminology and basic theories when describing his/her findings and observations. Can describe, classify and list. Outcome is descriptive, but does not include any reflection or insight.

Assessment criteria, good (3-4)

Student understands the big picture and relationships and describes it using theory. Shows ability to apply and connect theory or basic principles. Explains findings and connections using materials (research, articles...)

Assessment criteria, excellent (5)

Student is able to see and explain critical success factors of a company and an industry. Understands theory and can explain his/her findings with theory. Can find areas of development and demonstrates ability to think critically. Can analyze causal relations with insights.