Age Friendly Business (5 cr)

Evaluation scale

Approved/Rejected

Objective

After completing the course: - You will know the criteria of an age-friendly company. - You will be able to applies the criteria of an age.friendly company in developing their own business or workplace. - You will recognizes the needs of older customers as the basis of the development of the company. - You will understands the importance of customer experience for developing the age-friendliness of their own company or workplace - You will understand the string points of service desing.

Content

Age-friendly business expertise is the key to success! It improves customer satisfaction and loyalty, and sets your company apart from competitors. Additionally, an age-friendly company demonstrates social responsibility and shows that the company cares about the well-being of the community and leverages the purchasing power of older customers. So, learn the basics of an age-friendly business, choose age-friendliness, and promote the success of your company! During the course, you will familiarize yourself with elderly people as a customer group and age-friendliness. You will also delve into the criteria for an age-friendly company and consider the importance of customer experience in developing your company or workplace. In the final assignment of the course, you will focus on developing an age-friendly company The topics of the course are - Age friendliness - Criteria for an age friendly company - Applying the criteria of an age.friendly company to age-friendly development of your own business or workplace - The importance of customer experience for the development of service design - You will specifies an process on the development of your own business or workplace using the criteria of an age-friendly company

Location and time

Opintojakson toteutuu itsenäisinä verkko-opintoina, joita voi suorittaa oman aikataulun mukaisesti 2.6.2025-31.7.2025 välillä.

Materials

Opintojakson materiaali on koottu Moodleen

Teaching methods

Opintojaksolla tutustut ikääntyvien asiakkaiden tarpeisiin, ikäystävällisyyteen, ikäystävällisen yrityksen kriteerit ja sovellat näitä oman yrityksesi/ työpaikkasi kehittämiseen. Opintojaksolla määrittelet ja työstät oman yrityksen/ työpaikan tai valitsemasi yrityksen kehittymiskohteita ikäyställisyyteen asiakaskokemuksen kautta.

Exam schedules

Opintojakso ei sisällä tenttejä

Completion alternatives

Ei valinnaisia suoritustapoja

Student workload

Yksi opintopiste vastaa noin 27 tunnin työtä. Mahdollisuutesi oppia ja lisätä osaamistasi tällä opintojaksolla vie keskimäärin 135 tuntia. Opintojakson työmäärä jakautuu seuraavasti Materiaaliin tutustuminen= 95h Itsearviointi= 4h Oppimistehtävät= 36h