Service Design Methods and Tools (5 cr)

Code: C-10066-SD22SD02-3008

General information

Enrollment: 15.06.2024 - 30.10.2024
Registration for the implementation has ended.

Timing: 31.10.2024 - 31.12.2024
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Institution: Novia, University of Applied Sciences, Thursday 31.10.2024 8.30 - 16.15 Service Design Methods and Tools TUAS ICT CIty Thursday 5.12.2024 8.30-16.15 Service Design Methods and Tools TUAS ICT City

Teaching languages: English

Seats: 0 - 20

Course: C-10066-SD22SD02

No reservations found for realization C-10066-SD22SD02-3008!

Evaluation scale

H-5

Location and time

Thursday 31.10.2024 8.30 - 16.15 Service Design Methods and Tools TUAS ICT CIty Thursday 5.12.2024 8.30-16.15 Service Design Methods and Tools TUAS ICT City

Materials

Literature Clark. T., Pigneur, Y.& Osterwalder, A. 2010. Business model generation: a handbook for visionaries, game changers, and challengers. John Wiley & Sons. Clark, T., Pigneur, Y. & Osterwalder, A. 2012. Business model you: a one-page method for reinventing your career. John Wiley & Sons. Curedale, R. 2013. Service Design. 250 essential methods. Design Community College. Curedale, R. 2016. Experience Maps. Comprehensive step-by-step guide. Design Community College Inc. GK Van Patter. 2020. Rethinking Design Thinking. Making Sense of the Future that has already Arrived. Humantific Publishing. Kimbell, L. 2014. The Service Innovation Handbook. Action-oriented creative thinking toolkit for service organizations. Templates – cases – capabilities. BIS Publishers. Martin, B. & Hanington, B. 2012. Universal Methods of Design. Rockport Publishers. Osterwalder, A. 2014. Value proposition design: how to create products and services customers want. John Wiley & Sons. Polaine, A., Løvlie, L. & Reason, B. 2013. Service design: from insight to implementation. Brooklyn, NY: Rosenfeld Media. Stickdorn, M., Schneider, J. 2011. This is Service Design Thinking. John Wiley & Sons. Stickdorn, M., Hormess, M., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. O'Reilly. An excerpt of the book available: https://www.thisisservicedesigndoing.com/ Tuulaniemi, J. 2013. Palvelumuotoilu. Talentum. Additional links to resources and tools will be published on the learning platform.

Teaching methods

Lectures and group work. Service design group project for a commissioner. Presentations. Self and peer feedback.

Employer connections

During the course a service design project for a commissioner will be completed as a group work.

Exam schedules

Final assignment (Process portfolio) by 31.12.2023. Overdue assignments shall be returned by 31.1.2024 or 31.3.2024

Completion alternatives

According to the principles for credit transfer.

Student workload

Work load approximately 135 h: - Contact sessions ca 24 h - Distance studies ca 111 h Group work: - Working on briefs 4 h - Project plan 8 h - Research and service design project 70 h - Process portfolio 20 h - Peer feedback 5 h - Presentations 4 h