Service Design and Future Challenges (5op)

Arviointiasteikko

H-5

Tavoitteet

After completing the course, the student is able to: - retrieve, analyse and interpret information based on future research methods and anticipatory design methods for service development - utilise gained new knowledge and design services for future societal and business needs - manage a future-oriented service design process - enhance sustainable development, by taking into consideration multi-stakeholder partnerships that share knowledge, expertise, technology, and other resources for future needs of society

Sisältö

- Gathering, analysing and processing information based on future research methods for future service development - Anticipatory service design methods - Scenarios thinking - Service scenario planning and visualization - Service design project - adapting theory to a future working life project with a commissioner

Aika ja paikka

28.8.2025, 8:30–16:15 – Matias BYOD, EDU_3003 10.10.2025, 8:30–16:15 – Evert Muunto BYOD, EDU_2030

Oppimateriaalit

Aalto University. 2020. Weak signals bring messages from the future https://www.aalto.fi/en/news/weak-signals-bring-messages-from-the-future Ahvenharju, S., Minkkinen, M. & Lalot, F. 2019. The five Dimensions of Futures Consciousness. Futures 104 (2018)1–13. https://winlandtutkimus.fi/wp-content/uploads/2019/02/AhvenharjuEtAl.pdf Dufva, M. Articles of future research on Sitra. https://www.sitra.fi/en/people/mikko-dufva/ Durst, C., Durst, M. & Saffer, M. 2017. Weak Signals, Hypes or Trends – Identify Innovation Opportunities and stayahead of your Game. https://www.researchgate.net/publication/315459689_Weak_Signals_Hypes_or_Trends_-_Identify_Innovation_Opportunities_and_stay_ahead_of_your_Game Jörgensen, S. & Pedersen, L.J.T. 2018. Restart Sustainable Business Model Innovation. (e-book) https://library.oapen.org/bitstream/id/1ff59df3-7e36-41f6-bde5-11ca5f263b20/1007028.pdf Kelly, M. 2012. Owning our Future. The Emerging Ownership Revolution. (e-book) https://ebookcentral-proquest-com.ezproxy.novia.fi/lib/novia-ebooks/detail.action?docID=915456 Kuisma, K. 2018. Service Design meets Futures Design. https://medium.com/new-things-co/service-design-meets-futures-design-164fd64d142f Lindgren, M. & Bandhold, H. 2009. Scenario Planning: The link between future and strategy. Palgrave Macmillan. Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design https://www.researchgate.net/publication/285895246_Foresight_and_Service_Design_Boosting_Dynamic_Capabilities_in_Service_Innovation Van Patter, G.K., Pastor, E. & Jones, P. 2020. Rethinking Design Thinking: Making Sense of the Future That HasAlready Arrived. Humantific & NextDesign Leadership Network.

Opetusmenetelmät

Lectures, group work Service design project work for a commissioner Presentations Peer evaluation Learning diary

Toteutuksen valinnaiset suoritustavat

According to the principles for credit transfer.

Opiskelijan ajankäyttö ja kuormitus

Workload approximately 135 h: - Contact sessions ca 20 h - Distance studies 115 h Pre-assignment 20 h PESTLE-analysis and project plan 15 h Research and service design project 60 h Process portfolio 15 h Self and peer feedback 4 h Presentations 5 h Learning diary 16 h

Arviointimenetelmät ja arvioinnin perusteet

Objects and methods of assessment: The process portfolio, which describes the progress of the whole process from the brief to the end with different research and service design development stages. It consists of text and visualized perception material and other documents necessary for the reader to be able to understand the process. Assessment criteria of the process portfolio: - Analytical approach - Applying of future research and service design methods for innovative problem solving - Development process of the ideas to future service scenarios - Informativeness and visualisation of the process portfolio Project management competences. Active participation and interaction in the group work. All the required tasks returned in time. Lecturers´, self and peer evaluation. Scale 0-5.

Esitietovaatimukset

Competense objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course ( 5ects) or corresponding competences obtained.