Strategic Service Design Approach (5op)

Arviointiasteikko

H-5

Tavoitteet

After completing the course, the student is able to: - analyse changing situations and utilise design thinking for the challenges of society - implement service design as a strategic tool for sustainable change processes in businesses and society - work in an initiative and proactive way for the change -involve organisations to adopt sustainable practices

Sisältö

- Adapting design thinking in complex development needs of the changing society in a sustainable way - Policies for sustainable development - Life-centered design - Analysing operations, and planning and developing strategies for an organisation to deal with changing situations - Service design project - adapting theory to a real working life project with a commissioner

Aika ja paikka

31.10.2025, 8:30–16:15 – Evert Muunto BYOD, EDU_2030 28.11.2025, 8:30–16:15 – Evert Muunto BYOD, EDU_2030

Oppimateriaalit

Buehring, J. & Bishop, P.C. 2020. Foresight and Design: New Support for Strategic DecisionMaking. She Ji: The Journal of Design, Economics and Innovation. Volume 6, Issue 3, Autumn2020, pp 408 – 432. https://www.sciencedirect.com/science/article/pii/S2405872620300423 Kehusmaa, K. 2010. Strategiatyö – Organisaation voimanlähde. https://kauppakamaritieto-fi.ezproxy.turkuamk.fi/ammattikirjasto/teos/strategiatyo2010#kohta:Strategiaty((f 6)((20)((2013)((20)organisaation((20)voimanl((e4)hde Kerestegian, S. 2019. Life-centred Design. https://creativeregion.org/wp-content/uploads/2019/07/Stiven-Kerestegian-on-Life-Centred-Design.pdf Lucidchart. 2021. Top Frameworks for Strategic Planning.https://www.lucidchart.com/blog/strategic-planning-frameworks Mager, B. 2020. The Future of Service Design.https://www.academia.edu/44459133/The_Future_of_Service_Design Owens, J. 2019. 10 Principles of Life-centered Design. How we May Begin to Design for a Futureof Inclusivity. https://medium.com/the-sentient-files/10-principles-of-life-centered-design-3c5f543414f3 Salmela, K. 2020. Strateginen palvelumuotoilu - kohti vaikuttavampaa palvelukehitystä. LaureaUAS. Master’s thesis. https://www.theseus.fi/bitstream/handle/10024/353899/Salmela_Kim.pdf?sequence=2 Stroh, P. J. 2014. Business strategy: Plan, execute, win!https://ebookcentral.proquest.com/lib/turkuamk-ebooks/reader.action?docID=1651191 Suri, J.F. 2019. The Future is Life-centered. Podcast. https://www.mixed-methods.org/episodes/2019/7/24/the-future-is-symbiotic-jane-fulton-suri-ideo Trischler, J., & Charles, M. 2019. The application of a service ecosystems lens to public policyanalysis and design: exploring the frontiers. Journal of Public Policy & Marketing. Vol. 38(1), 19-35. https://journals.sagepub.com/doi/full/10.1177/0743915618818566 Trollbäck & Company. The New Division. (n.d.) The Global Goals Design. https://www.thenewdivision.world/globalgoals Wataya, H. 2020. Designing for Change through Life Centered Approach. https://www.linkedin.com/pulse/designing-change-through-life-centered-approach-helena-wataya?articleId=6666080714812866560 2030 Agenda for Sustainable Development https://kestavakehitys.fi/en/agenda2030 Additional links to tools will be published on the learning platform.

Opetusmenetelmät

Lectures and group work. Strategic service design project work for a commissioner as a group work Presentations. Peer feedback.

Harjoittelu- ja työelämäyhteistyö

The course and the project are a continuation of the previous course Service Design and Future Challenges, possibly with the same commissioner. The purpose of the study project is to develop strategies and services for the commissioner. You will work in groups of 3 – 4 persons. Your goal during the course is to create a strategy (vision, mission, values and culture) with service concepts, and finally design a road map for cooperation and engagement of stakeholders concerning the strategy.

Tenttien ajankohdat ja uusintamahdollisuudet

The deadline for the final assignment (process portfolio and video/oral presentation) will be published later. Deadline for overdue assignments will be published later.

Toteutuksen valinnaiset suoritustavat

According to the principles for credit transfer.

Opiskelijan ajankäyttö ja kuormitus

Workload approximately 135 h: - Contact sessions ca 16 h - Distance studies ca 119 h Pre-assignment 4 h Research and service design project 80 h Report, and video/oral presentation for the commissioner 35 h

Arviointimenetelmät ja arvioinnin perusteet

All the assignments returned in time. Active participation and interaction in the group work Report of the process and results including service concepts and strategy, and a video presentation for the commissioner. Assessment criteria of project work: Analytical approach Usage of appropriate methods and tools for development Contents of service concepts and strategy Informativeness of documentation Lecturers’, self and peer evaluation Scale 1 – 5

Esitietovaatimukset

Competence objectives for Service Design Thinking course (5 ects) and Service Design Methods and Tools course (5 ects) and Service Design and Future Challenges course ( ects) or corresponding competences obtained.