Human Resources and Competence Development as Competitive Advantage (5 op)

Arviointiasteikko

H-5

Sisällön jaksotus

Human Resource Management and Development
Strategic Management and HRM
Leadership key concepts
Leadership and employees' competence development
Orientation of new employees
Destination Level Management
Challenges in Hospitality Industry

Tavoitteet

Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts

Sisältö

- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters

Oppimateriaalit

Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)

Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:

And additional reading materials in Itslearning

Opetusmenetelmät

Flipped Learning, learning circles, case studies

Tenttien ajankohdat ja uusintamahdollisuudet

There is no exam for this course.

Pedagogiset toimintatavat ja kestävä kehitys

The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.

Toteutuksen valinnaiset suoritustavat

Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.

Opiskelijan ajankäyttö ja kuormitus

Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h

Arviointimenetelmät ja arvioinnin perusteet

All the components (individual assignments, peer reviews…) of this course will be graded as follow:
Fail (0pts)
Pass / Good (1pts)
Really good / Excellent (2pts)
• 2 individual assignments: 4 points maximum
• 2 peers reviews: 4 points maximum
• 1 team assignment: 4 points maximum
The points translate as follow for the final grade:
• 12-11 points = grade 5
•10-9 points = grade 4
• 8-7 points = grade 3
• 6 points = grade 2
• 5 points = grade 1
• 4 points and below = fail
OBS: The two individual assignments and the team assignment are compulsory to be able to pass the course. Missing a peer review is not disqualifying, it only affects negatively the final grade.

Hylätty (0)

The student has demonstrated very limited knowledge and understanding of the main areas of the course. The student shows difficulties in applying his/her knowledge and understanding of the course content. The student demonstrates very little ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student has difficulties in communicating his/her ideas to others. Several parts of the text are unclear.

Arviointikriteerit, tyydyttävä (1-2)

The student has demonstrated limited knowledge and understanding of the main areas of the course. The student shows some difficulties in applying his/her knowledge and understanding of the course content. The student demonstrates little ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student has difficulties in communicating his/her ideas to others. Some parts of the text are unclear.

Arviointikriteerit, hyvä (3-4)

The student has demonstrated good knowledge and understanding of the main areas of the course. The student shows s/he can apply his/her knowledge and understanding of the course content. The student demonstrates good ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student is able to communicate his/her ideas to others. Important parts of the text are clear and well written.

Arviointikriteerit, kiitettävä (5)

The student has demonstrated very good knowledge and understanding of the main areas of the course. The student shows s/he can apply his/her knowledge and understanding of the course content. The student demonstrates very good ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student is able to communicate clearly his/her ideas to others in a professional way. Most of the text is clear and well written.

Lisätiedot

Attendance in class is compulsory as we will do case studies and workshops in class.