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Human Resources and Competence Development as Competitive Advantage (5 cr)

Code: KH00BY77-3001

General information


Enrollment
01.06.2023 - 05.09.2023
Registration for the implementation has ended.
Timing
05.09.2023 - 07.11.2023
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
3 cr
Virtual portion
2 cr
Mode of delivery
Blended learning
Unit
Engineering and Business
Teaching languages
English
Seats
16 - 30
Degree programmes
Degree Programme in Business
Teachers
Annika Karppelin
Nicolas Le Grand
Groups
VaihtoS23Yrmy
VaihtoS23Yrmy
Course
KH00BY77
No reservations found for realization KH00BY77-3001!

Evaluation scale

H-5

Content scheduling

Human Resource Management and Development
Strategic Management and HRM
Leadership key concepts
Leadership and employees' competence development
Orientation of new employees
Destination Level Management
Challenges in Hospitality Industry

Objective

Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts

Content

- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters

Materials

Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)

Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:

And additional reading materials in Itslearning

Teaching methods

Flipped Learning, learning circles, case studies

Exam schedules

There is no exam for this course.

International connections

The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.

Completion alternatives

Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.

Student workload

Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h

Further information

Attendance in class is compulsory as we will do case studies and workshops in class.

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