Human Resources and Competence Development as Competitive Advantage (5 cr)
Code: KH00BY77-3001
General information
- Enrollment
-
01.06.2023 - 05.09.2023
Registration for the implementation has ended.
- Timing
-
05.09.2023 - 07.11.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 3 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Blended learning
- Unit
- Engineering and Business
- Teaching languages
- English
- Seats
- 16 - 30
- Degree programmes
- Degree Programme in Business
Evaluation scale
H-5
Content scheduling
Human Resource Management and Development
Strategic Management and HRM
Leadership key concepts
Leadership and employees' competence development
Orientation of new employees
Destination Level Management
Challenges in Hospitality Industry
Objective
Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts
Content
- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters
Materials
Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)
Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:
And additional reading materials in Itslearning
Teaching methods
Flipped Learning, learning circles, case studies
Exam schedules
There is no exam for this course.
International connections
The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.
Completion alternatives
Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.
Student workload
Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h
Further information
Attendance in class is compulsory as we will do case studies and workshops in class.