Finanssialan asiakaspalvelu ja asiakkuuksien hoitoLaajuus (5 cr)
Course unit code: KH00DL36
General information
- Credits
- 5 cr
- Teaching language
- Finnish
Objective
Student is able to
- define the factors behind the customer´s buying behavior and offer additional value to the customer
- understand role of customer service and marketing for the business
- apply customer oriented thinking, develop profitable customer relationships and
use customer-oriented practices in service