Study Guide

Objective

After completing the study unit, the students will be able to:
• analyze and apply the principles of design thinking
• apply service design methods and tools
• visualize the different stages of the service design process using a variety of tools
• develop and provide solutions to services and process challenges

Content

• Principles of design thinking
• Empathic and user-centric approach in the development of services and processes
• Service design methods and tools
• Visualization tools