Management of ServicesLaajuus (5 cr)
Course unit code: MS00DH03
General information
- Credits
- 5 cr
- Teaching language
- Finnish
- English
Objective
After completing the study unit, the students will be able to:
• understand service concepts and management principles
• apply participatory management in service development
• manage service development in a user-centered way
Content
• Service concepts
• Participatory management
• User-centric approach in service development