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Co-design in Service DevelopmentLaajuus (5 op)

Opintojakson tunnus: 2051185

Opintojakson perustiedot


Laajuus
5 op
Opetuskieli
englanti
Vastuuhenkilö
Ulla Seppälä-Kaven

Osaamistavoitteet

* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader

Sisältö

- engagement of a service provider in a service design project
- analysing the organisation's services with the commissioner to find out areas in need of development
- co-design with staff members and other stakeholders
- facilitating workshops and using other participatory methods
- developing Business Model Canvas
- developing Service Blueprint (including customer segments / personas)

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