Co-design in Service DevelopmentLaajuus (5 cr)

Objective

* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader

Content

- engagement of a service provider in a service design project
- analysing the organisation's services with the commissioner to find out areas in need of development
- co-design with staff members and other stakeholders
- facilitating workshops and using other participatory methods
- developing Business Model Canvas
- developing Service Blueprint (including customer segments / personas)