Service Design ThinkingLaajuus (5 op)

Osaamistavoitteet

After completing the course, the student is able to:
- Understand the design thinking process as an iterative way of working
- Perceive the possibilities that service design thinking enables as a holistic, interdisciplinary and innovative approach to service development
- Comprehend the importance of empathy and user-oriented way of thinking

Sisältö

- Approach and applicability of design thinking
- Innovation
- Empathy
- User-orientation
- Maturity levels of design thinking
- Service design process models
- Convergent and divergent thinking
- Current topics of service design