Service Design ThinkingLaajuus (5 cr)
Course unit code: MS00BR61
General information
- Credits
- 5 cr
- Teaching language
- English
- Responsible person
- Reetta Raitoharju
Objective
After completing the course, the student is able to:
- Understand the design thinking process as an iterative way of working
- Perceive the possibilities that service design thinking enables as a holistic, interdisciplinary and innovative approach to service development
- Comprehend the importance of empathy and user-oriented way of thinking
Content
- Approach and applicability of design thinking
- Innovation
- Empathy
- User-orientation
- Maturity levels of design thinking
- Service design process models
- Convergent and divergent thinking
- Current topics of service design