Quality Management in Services for Older PeopleLaajuus (5 cr)

Objective

After completing the course, the student will be able to:

• explain the meaning, key concepts and dimensions of quality management and leadership
• utilize quality management analysis and development methods as part of professional decision-making
• evaluate and develop the quality of services for the older people

Content

• the significance of quality management from different perspectives
• concepts of quality management, dimensions (proactive, reactive, quality control) and analysis and development methods
• quality registers, quality standards, quality criteria and quality indicators for services for the older people