Managing Customers and Customer Experience (5 cr)
Code: 3101275-3004
General information
Enrollment
01.12.2021 - 31.01.2022
Timing
04.02.2022 - 06.05.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Sanna Vauranoja
- Sanna Merisalo
Groups
-
PMYYNS20
Objective
Student is able:
- to create and develop business relationships in B-to-B markets
Content
Managing customers
Customer experience
Evaluation scale
H-5