Concepts and processes of accommodation, food, and transport services (5 cr)
Code: KH00BY73-3001
General information
Enrollment
02.12.2021 - 17.01.2022
Timing
17.01.2022 - 31.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Seats
16 - 50
Degree programmes
- Degree Programme in Business
Teachers
- Annika Karppelin
- Susanna Saari
- Telle Tuominen
Groups
-
PMMWES21
-
PLIITS20MWLPLIITS20MWL
Objective
Upon completion of this course, the students will be able to:
• classify nationally and regionally significant actors in tourism and leisure services
• describe the key processes of accommodation services
• recognize high-quality and safe restaurant and catering services, and outline their significance as part of a hospitality service package
• analyze the mobility needs of travelers and the accessibility of the company and the tourist destination
Content
• Accommodation as a service product, its key processes, safety and security
• Restaurant and catering service concepts and safety
• Travel and transportation services, passenger information, travel chains, safety and security of transport services
Evaluation scale
H-5