Experience Management (5 cr)
Code: 3011586-3006
General information
- Enrollment
- 01.06.2022 - 09.09.2022
- Registration for the implementation has ended.
- Timing
- 29.08.2022 - 09.12.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 4 cr
- Virtual portion
- 1 cr
- RDI portion
- 2 cr
- Mode of delivery
- Blended learning
- Campus
- Kupittaa Campus
- Teaching languages
- English
- Seats
- 16 - 50
No reservations found for realization 3011586-3006!
Evaluation scale
H-5
Objective
After completing the course the student is able to
- distinguish the differences between businesses representing basic hospitality services and those providing services based on experience economy
- apply the theories of experience economy in context of wellness services
- identify trends and the impacts of wellness at customer, company and destination level.
Content
- Models of experience management
- Wellness services as experiences
- Wellness trends and forecasts