Customer Relationship Management Systems (5 cr)
Code: 3101108-3008
General information
Enrollment
02.08.2023 - 10.09.2023
Timing
01.09.2023 - 24.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Teachers
- Jukka Rantala
Groups
-
PTUTAMS22PTUTAMS22
-
LEMMODYRMYMyynninJohtaminenPMYYNS18LEMMODYRMYMyynninJohtaminenPMYYNS18
- 24.11.2023 12:00 - 15:00, Myynnin ohjausjärjestelmät 3101108-3008
- 28.11.2023 13:00 - 16:00, Myynnin ohjausjärjestelmät 3101108-3008
- 08.12.2023 12:00 - 15:00, Myynnin ohjausjärjestelmät 3101108-3008
- 15.12.2023 12:00 - 15:00, Myynnin ohjausjärjestelmät 3101108-3008
Objective
The student is able:
- to use the CRM software
- to evaluate how CRM systems are connected in company's enterprise resource planning systems
- to make proposals for the development of information systems
- to use constantly changing software
- to judge the need for continuous learning of software
Content
CRM software as a sales support
CRM system as part of the ERP system
Case
Evaluation scale
H-5