Human Resources and Competence Development as Competitive Advantage (5 cr)

realization.id

35205

realization.code

KH00BY77-3002

realization.startDate

01.09.2424

realization.endDate

31.12.2424

realization.enrollmentStart

02.08.2424

realization.enrollmentEnd

31.08.2424

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PUBLISHED

Teaching language

en

realization.name

Human Resources and Competence Development as Competitive Advantage

Content

- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters

Further information

Attendance in class is compulsory as there are case studies and workshops in class.

Further information

Attendance in class is compulsory as there are case studies and workshops in class.

Objective

Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts

Evaluation methods and criteria

All the components (individual assignments, peer reviews…) of this course will be graded as follows:
Fail (0pts)
Pass / accepted (1pts)
Good (2pts)
Excellent (3pts)
Peer review: Narrow and limited (1 pts), Content commented well (2 pts).
Points maximum:
• 2 individual assignments: 6 points maximum
• 2 peers reviews: 4 points maximum
• 1 team assignment (Poster -presentation): 3 points maximum
The points translate as follow for the final grade:
• 12 - 13 points = grade 5
• 10 - 11 points = grade 4
• 8 - 9 points = grade 3
• 7 points = grade 2
• 6 points = grade 1
• 5 points and below = fail
OBS: The two individual assignments and the team assignment are compulsory to be able to pass the course. Missing a peer review is not disqualifying, it only affects negatively the final grade.

Exam schedules

There is no exam for this course.

Completion alternatives

Make sure to contact the teachers within August about it. To be agreed with the teachers before the course starts.

Evaluation scale

H-5

Student workload

Contact lessons: 25h
Studying reading materials ~ 30/50h
Working on assignments and peer reviews ~ 40-60h

Teaching methods

Flipped Learning, learning circles, case studies

Materials

Dessler, Gary (2019). Human Resource Management, 16th edition, Harlow: Pearson Education.
OR
Dessler, Gary (2017). Human Resource Management, 15th edition, Harlow: Pearson Education. (available online in FINNA)

Johnston, Clark and Shulver. 2012. Service Operations Management. Improving Service Delivery. 4th edit. Pearson. e-book, available online in FINNA. Chapters:

And additional reading materials in Itslearning

realization.grade0Description

The student has demonstrated very limited knowledge and understanding of the main areas of the course. The student shows difficulties in applying his/her knowledge and understanding of the course content. The student demonstrates very little ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student has difficulties in communicating his/her ideas to others. Several parts of the text or presentation are unclear.

realization.grade1Description

The student has demonstrated limited knowledge and understanding of the main areas of the course. The student shows some difficulties in applying his/her knowledge and understanding of the course content. The student demonstrates little ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student has difficulties in communicating his/her ideas to others. Some parts of the text or presentation are unclear.

realization.grade3Description

Arvosana: 3
Opiskelija on osoittanut hyvää tietämystä ja ymmärrystä kurssin pääalueista. Opiskelija osoittaa, että hän osaa soveltaa tietojaan ja ymmärrystään kurssin sisällöstä. Opiskelija osoittaa kykyä kerätä ja tulkita asiaankuuluvaa tietoa ja kykyä tehdä kokonaisuuteen liittyviä arvioita ja kokoavaa pohdintaa. Tuotokset sisältävät kokonaisuuteen liittyvää pohdintaa ja tuotokset sisältävät, mitä tehtävissä pyydetään. Opiskelija pystyy viestimään ajatuksistaan muille selkeästi ja ammattimaisesti. Suurin osa tekstistä on selkeää ja hyvin kirjoitettua.

realization.grade5Description

The student has demonstrated very good knowledge and understanding of the main areas of the course. The student shows s/he can apply his/her knowledge and understanding of the course content. The student demonstrates very good ability to gather and interpret relevant data to inform judgments that include reflection about what is asked for the assignments. The student is able to communicate clearly his/her ideas to others in a professional way. Most of the text is clear and well written.

International connections

The student studies most of the concepts at home (individual assignments and team assignment). Important parts of the contact sessions are used to work on case studies.

Content scheduling

Strategic Management and HRM in Service Industries
Leadership versus management on operational level
Employees' competence development
Recruiting and Orientation of new employees
Use of Technology in Services Encounter

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5

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