Customer Service (3 cr)
Code: KH00CO48-3001
General information
Enrollment
03.08.2024 - 01.09.2024
Timing
02.09.2024 - 31.12.2024
Number of ECTS credits allocated
3 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Heidi Kurvinen
Groups
-
LEMMODLIPAFinanssialanToimintaymparistoPMYYNS18LiPa Finanssialan toimintaympäristö PMYYNS18
-
PMYYFS23Financial Services
Objective
Having completed the course, the student is able to:
apply customer oriented thinking, develop profitable customer relationships and
use customer-oriented practices in service
Content
customer service
customer experience
Evaluation scale
H-5