Service Provision (5 cr)
Code: TH00BP31-3008
General information
Enrollment
02.12.2024 - 14.01.2025
Timing
14.01.2025 - 12.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 30
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Groups
-
YTEKES24V
- 14.01.2025 08:30 - 11:45, Palvelujen tuottaminen TH00BP31-3008
- 10.02.2025 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3008
- 22.04.2025 09:00 - 11:30, Palvelujen tuottaminen TH00BP31-3008
- 12.05.2025 09:00 - 14:00, Palvelujen tuottaminen TH00BP31-3008
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5