Managing Customers and Customer Experience (5 cr)
Code: 3101275-3007
General information
Enrollment
10.12.2024 - 16.01.2025
Timing
16.01.2025 - 03.04.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Kupittaa Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Professional Sales
Teachers
- Saara Tikkanen
- Marianne Renvall
Groups
-
PMYYNS23
Objective
Student is able:
- to create and develop business relationships in B-to-B markets
Content
Managing customers
Customer experience
Evaluation scale
H-5