Leadership skills and Customer Service (3 cr)
Code: 5011136-1001
General information
- Timing
- 05.09.2016 - 31.12.2016
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 2 cr
- Virtual portion
- 1 cr
- RDI portion
- 1 cr
- Mode of delivery
- Blended learning
- Unit
- Engineering and Business
- Teaching languages
- Finnish
- Seats
- 5 - 70
- Degree programmes
- Degree Programme in Automotive and Transportation Engineering
- Teachers
- Rami Wahlsten
- Course
- 5011136
No reservations found for realization 5011136-1001!
Evaluation scale
H-5
Objective
The student creates an overall picture of the managerial tasks and is able to take responsibility for a team. She/he can act in a constructive manner within a work community and in customer service.
Content
managerial and subordinate competenceworkmotivationwell-being of a work communitychange in organizationscustomer service