Leadership skills and Customer Service (3cr)
Code: 5011139-1001
General information
- Timing
- 01.08.2017 - 31.12.2017
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 3 cr
- RDI portion
- 1 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Teaching languages
- English
- Seats
- 10 - 40
- Degree programmes
- Degree Programme in Automotive and Transportation Engineering
- Teachers
- Otieno Mbare
- Course
- 5011139
Unfortunately, no reservations were found for the realization Leadership skills and Customer Service 5011139-1001. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
H-5
Objective
The student can:contrast leadership and managementassess leadership effectivenessdefine the qualities of a good leaderidentify his/her own leadership skills and how to develop themmanage him-/herself and own worktake responsibility for a teamact in a constructive manner within a work communityact in customer service
Content
managerial and subordinate competenceworkmotivationwell-being of a work communitychange in organizationshuman resource managementcustomer service