Library professionalism (5 cr)
Code: 3071034-1001
General information
- Timing
- 11.09.2014 - 07.11.2014
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Engineering and Business
- Campus
- Kupittaa Campus
- Teaching languages
- Finnish
- Seats
- 15 - 40
- Degree programmes
- Degree Programme in Library and Information Services
- Course
- 3071034
No reservations found for realization 3071034-1001!
Evaluation scale
H-5
Objective
Having completed the course, the student is able to present the professional positions and educational structure of the library field. describe the field of library operations and library services. distinguish the customer communities of libraries. explain the principles of customer service within libraries.
Content
Professional assignments and education in the library field Library operations and library services Customer communities and customer segmentation Principles of customer service in libraries