Co-design in Service Development (5cr)
Code: 2051185-1005
General information
- Timing
- 03.09.2018 - 31.12.2018
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Engineering and Business
- Teaching languages
- English
- Seats
- 10 - 50
- Degree programmes
- Master of Business Administration, Leadership and Service Design
- Teachers
- Päivi Katajamäki
- Course
- 2051185
Unfortunately, no reservations were found for the realization Co-design in Service Development 2051185-1005. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
H-5
Objective
* deepens hers/his insight in service design methods and processes from service providers point of view
* is able to engage organisations in co-design to create opportunities for service development processes
* is able to apply co-design with organisations and their customers for innovation and business development
* works proactively and creatively and is able to analyse, start and implement development processes in service design projects
* is able to work in different communicative and interactive situations in multidisciplinary teams also as a team-leader
Content
- engagement of a service provider in a service design project
- analysing the organisation's services with the commissioner to find out areas in need of development
- co-design with staff members and other stakeholders
- facilitating workshops and using other participatory methods
- developing Business Model Canvas
- developing Service Blueprint (including customer segments / personas)
Location and time
Opintojakso on aloitettu keväällä 2018. Toinen osuus pidetään syksyllä 2018.
Tarkemmat tiedot opintojakson toteutuksesta SoleOpsissa ja Optimassa.