Service ProvisionLaajuus (5 cr)
Code: TH00BP31
Credits
5 op
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Enrollment
02.12.2024 - 14.01.2025
Timing
14.01.2025 - 12.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Teaching languages
- Finnish
Seats
10 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKES24V
Small groups
- Open UAS quota. Please enroll without selecting this group.
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5
Enrollment
01.06.2024 - 22.08.2024
Timing
22.08.2024 - 04.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
1 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
Master School
Campus
Kupittaa Campus
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKEK24
Small groups
- Open UAS quota. Please enroll without selecting this group.
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5
Enrollment
01.12.2023 - 14.01.2024
Timing
18.01.2024 - 11.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Master School
Campus
Location-independent
Teaching languages
- Finnish
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anu Vaihekoski
- Marjo Vähäkangas
Scheduling groups
- Avoimen AMK:n kiintiöpaikat. Ilmoittaudu ilman tätä pienryhmää. (Size: 5. Open UAS: 5.)
Groups
-
YTEKES23V
Small groups
- Open UAS quota. Please enroll without selecting this group.
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5
Enrollment
16.06.2023 - 28.08.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Anne Rouhelo
- Anssi Lähde
Groups
-
YTEKEK23
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5
Enrollment
14.11.2022 - 22.01.2023
Timing
08.12.2022 - 14.03.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 30
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Marion Karppi
- Anu Vaihekoski
- Ursula Hyrkkänen
Groups
-
YTEKES22V
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5
Enrollment
02.07.2022 - 31.08.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
0 - 35
Degree programmes
- Master of Management and Leadership in Health Care
Teachers
- Marion Karppi
- Ursula Hyrkkänen
- Sanna-Maria Nurmi
Scheduling groups
- Vain avoimen AMK:n opiskelijoille (Size: 3. Open UAS: 3.)
Groups
-
YTEKEK22
Small groups
- For Open UAS students only
Objective
After completing the course, the student is able to:
· Plan, implement and assess customer-driven service design and service provision independently and responsibly in cooperation with other participants
Content
Service system and governing legislation
· Service productisation and service concepts
· Service design and customer involvement
· Ethics of service provision
Evaluation scale
H-5