Customer Oriented Service DevelopmentLaajuus (5 cr)
Code: TH00CY66
Credits
5 op
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service design as a development method
Enrollment
02.12.2024 - 27.01.2025
Timing
20.01.2025 - 11.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Master`s Degree Programme in Social Services and Health Care, Gerontological Expertise
Teachers
- Anu Vaihekoski
- Mervi Vuolas
Groups
-
YGEROK25V
-
OSJOKEK25Leadership and development in the field of gerontology
-
YTEKEK25V
Objective
After completing the course, the student is able to:
· Able to critically and based on evidence to solve and develop the challenges of older people services in a customer-oriented way
· Able to improve the service experience of older people and their relatives
· Able to apply and evaluate service design methods in the development of older people services
Content
· customer-oriented service development
· service design as a development method
Evaluation scale
Hyväksytty/Hylätty