Buying and Selling ProcessLaajuus (5 cr)
Code: KH00CS12
Credits
5 op
Objective
After completing the course, the student will be able to:
- implement the different stages of the sales process in a customer-oriented way.
- analyse the customer's buying behaviour and buying processes.
- use CRM as a sales support tool.
Content
- Stages of the buying and selling process
- CRM as a sales support tool
- Telemarketing basics
- Developing sales with the help of the company case study
Enrollment
01.12.2024 - 12.01.2025
Timing
01.01.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Salo IoT Campus
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Degree Programme in Business
Teachers
- TELI4 Virtuaalihenkilö YRMY
Groups
-
MLIISK24
Objective
After completing the course, the student will be able to:
- implement the different stages of the sales process in a customer-oriented way.
- analyse the customer's buying behaviour and buying processes.
- use CRM as a sales support tool.
Content
- Stages of the buying and selling process
- CRM as a sales support tool
- Telemarketing basics
- Developing sales with the help of the company case study
Evaluation scale
H-5