Multiculturalism in Customer WorkLaajuus (5 cr)
Code: KH00CQ23
Credits
5 op
Objective
The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services
Content
- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work
Enrollment
02.07.2024 - 15.09.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Seats
10 - 40
Degree programmes
- Degree Programme in Business
Teachers
- Ritva Hyttinen
Groups
-
OSKIMOK24Multi-Skilled Librarians
Objective
The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services
Content
- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work
Content scheduling
The course includes
- 4 online meetings: Tue 29.10 at 8.30-11.; Tue 12.11. from 8:30 to 9:45; Tue 26.11. from 8.30 to 11
- 4 independent tasks
- 2 pair tasks
- 3 group assignments
- 1 final report
Evaluation scale
H-5
Enrollment
01.06.2024 - 02.09.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Engineering and Business
Campus
Lemminkäisenkatu
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Library and Information Services
Teachers
- Ritva Hyttinen
Groups
-
MKITIS23
-
DKITIS24
Objective
The student is able to:
- Explain the principles of multicultural customer service
- Collect resident information and library statistics to support customer service
- Evaluate library customer service
- Provide customer-oriented library services
Content
- Principles of multicultural libraries
- Gathering and analyzing statistical data
- Evaluation tools
- Customer orientation in library work
Evaluation scale
H-5