Human Resources and Competence Development as Competitive Advantage (5 op)

Arviointiasteikko

H-5

Sisällön jaksotus

Lila Hamberg, StaffPoint

Tavoitteet

Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts

Sisältö

- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters

Opiskelijan ajankäyttö ja kuormitus

Team assignment: The interplay of human resource management and new technologies.

Arviointimenetelmät ja arvioinnin perusteet

Team assignment: The interplay of human resource management and new technologies.
About 4 students per team. Scale 0 - 5, 20 % of total grade. Self-, peer- and teacher evaluation (Telle Tuominen)