Concepts and processes of accommodation, food, and transport servicesLaajuus (5 cr)

Objective

Upon completion of this course, the students will be able to:
• classify nationally and regionally significant actors in tourism and leisure services
• describe the key processes of accommodation services
• recognize high-quality and safe restaurant and catering services, and outline their significance as part of a hospitality service package
• analyze the mobility needs of travelers and the accessibility of the company and the tourist destination

Content

• Accommodation as a service product, its key processes, safety and security
• Restaurant and catering service concepts and safety
• Travel and transportation services, passenger information, travel chains, safety and security of transport services