Human Resources and Competence Development as Competitive AdvantageLaajuus (5 cr)
Course unit code: KH00BY77
General information
- Credits
- 5 cr
- Teaching language
- English
Objective
Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts
Content
- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters
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courseUnit.learningUnitId
18673
courseUnit.code
KH00BY77
courseUnit.name
Human Resources and Competence Development as Competitive Advantage
courseUnit.type
COURSE_UNIT
courseUnit.state
ACTIVE
Credits
5
courseUnit.minCredits
5
courseUnit.maxCredits
5
courseUnit.levelId
18673
courseUnit.learningUnitGroupCode
18673
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courseUnit.minOptionalityCredits
5
courseUnit.maxOptionalityCredits
5
courseUnit.modifiedBy
22740
courseUnit.organization
peppi
courseUnit.learningUnitId
18673
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