Human Resources and Competence Development as Competitive AdvantageLaajuus (5 op)

Osaamistavoitteet

Upon completion of this course, the students is able to
- distinguish between strategic management and operational management decisions
- distinguish between leadership and management approach at company and destination level
- recognize the role of HR, use of technologies, competence development, and occupational wellness in tourism and hospitality industry
- explain the importance of soft skills in work community and customer contacts

Sisältö

- Leadership and developing employee competencies and occupational wellness
- Adaptability, problem solving, conflict resolution and teamwork
- Standardized processes, service standards and technology in customer encounters

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Human Resources and Competence Development as Competitive Advantage

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Laajuus

5

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