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Service Counselling and Recording of Client DataLaajuus (5 cr)

Code: TH00CA41

Credits

5 op

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Enrollment

02.06.2024 - 22.08.2024

Timing

01.08.2024 - 30.09.2024

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

46 - 55

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Sirppa Kinos
Groups
  • PSOSTK24

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

02.06.2024 - 05.11.2024

Timing

01.08.2024 - 31.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

26 - 35

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Katri Viippo
Groups
  • AVOSOSERK24V

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

02.12.2023 - 24.01.2024

Timing

24.01.2024 - 06.03.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

36 - 45

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Katri Viippo
Groups
  • PSOSS23V

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

02.12.2023 - 27.01.2024

Timing

01.01.2024 - 15.02.2024

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

56 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Sirppa Kinos
Groups
  • PSOSTS23

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

09.10.2023 - 22.02.2024

Timing

01.01.2024 - 15.03.2024

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

36 - 45

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Riina Riihimäki
  • Sirppa Kinos
Groups
  • PSOSS23EN

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Materials

Online material, to be found on the Itslearning when the course begins.

Teaching methods

Individual work
Group work
Includes an individual assignment and simulation.

Exam schedules

Exam 15.3.2024 9-9.45 Exam (ONLINE, YOU CAN DO IT AT HOME)
1. retake 24.5.2024 9-10
2. retake 27.9.2024 9-10.

International connections

Flipped learning.
Simulation pedagogy.

Completion alternatives

-

Student workload

Detailed information will be on Itslearning platform when the course begins.

Content scheduling

Friday 19.1.2024 9-11.30. Orientation. 12.30-15.45 Independent work in groups (weekly task 1). SK
Friday 26.1.2024 9-15.00 Weekly task 1: Independent work in groups.
Friday 2.2.2024 9-11.30 Presentation of weekly task 1 (group A). 12.30-15.00 Presentation of weekly task 1 (group B). RR, SK
Friday 9.2.2024 9-15.00 Weekly task 2: Independent work in groups.
Friday 16.2.2024 9-11.30 Presentation of weekly task 2 (group A). 12.30-15 Presentation of weekly task 2 (group B). RR, SK
Friday 23.2.2024 Independent studying.
Friday 1.3.2024 9-15.00 Weekly task 3: Independent work in groups.
8.3.2024 9-11.30 Presentation of weekly task 3 = simulation training (group A). 12.30-15 Presentation of weekly task 3 = simulation training (group B). RR, SK
15.3.2024 9-9.45 Exam (ONLINE -you can do it at home). RR

Evaluation scale

H-5

Assessment methods and criteria

Weekly assignments (pass/fail; compulsory attendance), simulation training and exam 3 ECTS (grade 1-5/fail).
Learning assignment 2 ECT. Return dates are: 14.3.24 or 23.5.24.

Assessment criteria, fail (0)

The student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- is not familiar with different kinds of individual service, care and rehabilitation plans
- does not comprehend basics of recording client data and confidentiality of it.

Assessment criteria, satisfactory (1-2)

Student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- does not comprehend basics of recording client data and confidentiality of it
- is not familiar with different kinds of individual service, care and rehabilitation plans.

Assessment criteria, good (3-4)

Th student
- understand the process of client work and the phases of it
- has good skills in needs assessment, service planning and counselling
- is familiar with the goals of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system
- is familiar with different kinds of individual service, care and rehabilitation plans
- knows basics of recording client data and confidentiality of it.

Assessment criteria, excellent (5)

The student
- understands the process of client work and the phases of it
- has advanced skills in needs assessment, service planning and counselling
- know the goals and methods of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system and its complexity
- knows different kinds of individual service, care and rehabilitation plans
- masters and can apply basics of recording client data and confidentiality of it.

Enrollment

02.06.2023 - 08.11.2023

Timing

08.11.2023 - 20.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

20 - 39

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Sirppa Kinos
Groups
  • AVOSOSERK23V

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

02.06.2023 - 04.09.2023

Timing

04.09.2023 - 25.09.2023

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

40 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Sirppa Kinos
Groups
  • PSOSTK23

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

01.12.2022 - 04.05.2023

Timing

04.05.2023 - 01.06.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Seats

40 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Riina Riihimäki
Groups
  • PSOSTS22

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

01.12.2022 - 28.04.2023

Timing

02.05.2023 - 30.05.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Campus

Location-independent

Teaching languages
  • Finnish
Seats

20 - 39

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Sirppa Kinos
Groups
  • PSOSS22V

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

17.12.2022 - 15.06.2023

Timing

01.05.2023 - 01.06.2023

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Campus

Salo IoT Campus

Teaching languages
  • English
Seats

20 - 39

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Riina Riihimäki
  • Sirppa Kinos
Groups
  • PSOSS22EN

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Materials

Online material, to be found on the Itslearning when the course begins.

Teaching methods

Individual work
Group work
Includes an individual assignment and simulation.

Exam schedules

Exam 25.5.2023: 9-11.30
1. retake 14.6.23 9-9.30
2. retake 8.11.23 9-9.30.

International connections

Flipped learning.
Simulation pedagogy.

Completion alternatives

-

Student workload

Detailed information will be on Itslearning platform when the course begins (ie. learning assignment).

Content scheduling

Week 18
Wed 3.5.2023: 9-11.30. Orientation. 12.30-15.45 Independent work in groups (weekly task 1)
Thu 4.5.2023 Independent work in groups (weekly task 1)

Week 19
Wed: 10.5.2023 9-11.30 Group A: presentations of weekly task. 12.30-15 Group B: presentations of weekly task.
Thu 11.5.2023 Independent work in groups (weekly task 2).

Week 20
Wed 17.5.2023: 9-11.30 Group A: presentations of weekly task. 12.30-15 Group B: presentations of weekly task.
Fri 19.5.2023: Independent work in groups (weekly task 3).

Week 21
Wed 24.5.2023: 9-11.30 Group A: presentations of weekly task (simulation). 12.30-15 Group B: presentations of weekly task (simulation).
Thu 25.5.2023: 9-11.30 Exam.

Evaluation scale

H-5

Assessment methods and criteria

Weekly assignments (pass/fail; compulsory attendance), simulation training and exam 3 ECTS (grade 1-5/fail).
Learning assignment 2 ECT.

Assessment criteria, fail (0)

The student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- is not familiar with different kinds of individual service, care and rehabilitation plans
- does not comprehend basics of recording client data and confidentiality of it.

Assessment criteria, satisfactory (1-2)

Student
- doesn´t understand the process of client work and the phases of it
- has deficiencies in needs assessment, service planning and counselling skills
- is not familiar with the goals of social rehabilitation
- knows service counselling and the process of it only superficially
- does not comprehend rehabilitation service system properly
- does not comprehend basics of recording client data and confidentiality of it
- is not familiar with different kinds of individual service, care and rehabilitation plans.

Assessment criteria, good (3-4)

Th student
- understand the process of client work and the phases of it
- has good skills in needs assessment, service planning and counselling
- is familiar with the goals of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system
- is familiar with different kinds of individual service, care and rehabilitation plans
- knows basics of recording client data and confidentiality of it.

Assessment criteria, excellent (5)

The student
- understands the process of client work and the phases of it
- has advanced skills in needs assessment, service planning and counselling
- know the goals and methods of social rehabilitation
- knows service counselling and the process of it
- comprehends rehabilitation service system and its complexity
- knows different kinds of individual service, care and rehabilitation plans
- masters and can apply basics of recording client data and confidentiality of it.

Enrollment

01.06.2022 - 16.10.2022

Timing

19.10.2022 - 23.11.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Health and Well-being

Campus

Salo IoT Campus

Teaching languages
  • Finnish
Seats

10 - 50

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Liisa Pirinen
  • Sirppa Kinos
Groups
  • PSOSK22V

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5

Enrollment

16.08.2022 - 16.10.2022

Timing

17.10.2022 - 27.11.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Campus

Kupittaa Campus

Teaching languages
  • Finnish
Seats

10 - 60

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Liisa Pirinen
  • Sirppa Kinos
Groups
  • PSOSTK22

Objective

• you understand the process of client relationships and are familiar with the phases of the client process
• you are familiar with the process and different models of service counselling
• you know how to assess clients’ need for services and, based on this assessment, plan clients’ service paths and guide them to services
• you are familiar with the objectives of social rehabilitation
• you know the basic concepts and responsibilities of recording client data and know how to record your work with clients

Content

• assessment of clients’ work ability and functional capacity
• the service duties of social welfare
• the rehabilitation service system
• formal recording of client data in social welfare and the governing legislation
• information security and the governing legislation

Evaluation scale

H-5