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Demanding Client Work / First-Line Management TrainingLaajuus (10 cr)

Code: TH00CA89

Credits

10 op

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.12.2024 - 31.01.2026

Timing

01.01.2025 - 31.07.2026

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

46 - 55

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Niina Vuoristo
  • Laura Närvi
  • Susanna Virta
Groups
  • PSOSTK24

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

H-5

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.12.2024 - 14.03.2025

Timing

01.01.2025 - 31.08.2025

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

26 - 35

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Tiina Suni
  • Marika Kouki
Groups
  • PSOSERK25V

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.06.2024 - 30.09.2024

Timing

01.08.2024 - 31.12.2024

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

0 - 25

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Kaija Penttala
Groups
  • DKOTYK24
    Diploma of higher education in working in schools

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Assessment criteria, approved/failed

Approved training and report:
- Student understands understand the basic task and meaning of your training position as part of the service system
- Student can work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
- Student is able to present the client group theoretically and understands the special needs of a client group and the development of the competence of the work community
- Student understands the meaning of multi-professional work in training placement and can explain the benefits of multi-professional work.
- Student is able to locate factors of well-being and workplace safety, and is familiarises with management in workplace.
- Student is able to apply theoretical knowledge on demanding client work, work community activities and management
- Student promotes the fulfilment of ethical and sustainability principles and apply them to your own actions

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.12.2023 - 31.03.2025

Timing

01.01.2024 - 31.07.2025

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

56 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Niina Vuoristo
  • Heidi Ristseppä
  • Noora Kumpulainen
  • Outi Linnossuo
Groups
  • PSOSTK23

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

30.01.2023 - 28.02.2025

Timing

01.05.2023 - 28.02.2025

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

40 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Juha Knuuttila
  • Kaarina Rajala
  • Tiina Laakso
  • Sirppa Kinos
Groups
  • PSOSS22V

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

H-5

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.12.2022 - 31.01.2024

Timing

01.01.2023 - 31.01.2025

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

20 - 39

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Susanna Virta
  • Anne Lämsä
Groups
  • PSOSK22V

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

31.12.2023 - 28.02.2024

Timing

28.02.2024 - 31.07.2024

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Campus

Salo IoT Campus

Teaching languages
  • Finnish
  • English
Seats

20 - 39

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Olli Toivonen
  • Päivi Myllymäki
Groups
  • PSOSS22EN

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Teaching methods

Individual learning
Group discussions

Student workload

Practical Training plan (Harjoittelusuunnitelma) returned to itslearning latest xx.xx
Practical Training report (Harjoitteluraportti) returned to Sun Harkka latest xx.xx.24
Work hour control and approval in Sun Harkka

Content scheduling

Weeks 16-22
NOTE! Itslearning Basecamp for PSOSS22EN is use for Demanding Client Work / First-Line Management Training

28.2. 14.00-15.30 Training info / Salo
- Training plans (returned to its 4 weeks before training begins) and other documents (criminal record extract)
- Practical training instructions and assignments. Reporting.

15.5. 09.30-10.3 Mid training meeting Online

6.6. 12.30-14.00 Training feedback and reflection / Salo

Evaluation scale

Hyväksytty/Hylätty

Assessment methods and criteria

Practical training
Assesments (3)
Practical training report

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

01.10.2023 - 15.03.2024

Timing

01.01.2024 - 14.06.2024

Number of ECTS credits allocated

10 op

Mode of delivery

Contact teaching

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

26 - 35

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Tiina Suni
  • Marika Kouki
Groups
  • PSOSERK24V

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.06.2023 - 17.03.2024

Timing

01.08.2023 - 31.07.2024

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

40 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Kaija Penttala
  • Laura Närvi
  • Anssi Lähde
  • Katariina Felixson
Groups
  • PSOSTS22

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

H-5

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.

Enrollment

02.12.2022 - 06.03.2024

Timing

14.12.2022 - 31.07.2024

Number of ECTS credits allocated

10 op

Virtual portion

1 op

Mode of delivery

90 % Contact teaching, 10 % Distance learning

Unit

Health and Well-being

Teaching languages
  • Finnish
Seats

40 - 65

Degree programmes
  • Degree Programme in Social Services
Teachers
  • Heidi Ristseppä
  • Marika Kouki
  • Laura Närvi
  • Outi Linnossuo
Groups
  • PSOSTK22

Objective

• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions

Content

· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work

Evaluation scale

Hyväksytty/Hylätty

Qualifications

The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.