Demanding Client Work / First-Line Management TrainingLaajuus (10 cr)
Code: TH00CA89
Credits
10 op
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.12.2024 - 31.01.2026
Timing
01.01.2025 - 31.07.2026
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
46 - 55
Degree programmes
- Degree Programme in Social Services
Teachers
- Niina Vuoristo
- Laura Närvi
- Susanna Virta
Groups
-
PSOSTK24
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
H-5
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.12.2024 - 14.03.2025
Timing
01.01.2025 - 31.08.2025
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
26 - 35
Degree programmes
- Degree Programme in Social Services
Teachers
- Tiina Suni
- Marika Kouki
Groups
-
PSOSERK25V
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.06.2024 - 30.09.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Degree Programme in Social Services
Teachers
- Kaija Penttala
Groups
-
DKOTYK24Diploma of higher education in working in schools
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Assessment criteria, approved/failed
Approved training and report:
- Student understands understand the basic task and meaning of your training position as part of the service system
- Student can work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
- Student is able to present the client group theoretically and understands the special needs of a client group and the development of the competence of the work community
- Student understands the meaning of multi-professional work in training placement and can explain the benefits of multi-professional work.
- Student is able to locate factors of well-being and workplace safety, and is familiarises with management in workplace.
- Student is able to apply theoretical knowledge on demanding client work, work community activities and management
- Student promotes the fulfilment of ethical and sustainability principles and apply them to your own actions
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.12.2023 - 31.03.2025
Timing
01.01.2024 - 31.07.2025
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
56 - 65
Degree programmes
- Degree Programme in Social Services
Teachers
- Niina Vuoristo
- Heidi Ristseppä
- Noora Kumpulainen
- Outi Linnossuo
Groups
-
PSOSTK23
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
30.01.2023 - 28.02.2025
Timing
01.05.2023 - 28.02.2025
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
40 - 65
Degree programmes
- Degree Programme in Social Services
Teachers
- Juha Knuuttila
- Kaarina Rajala
- Tiina Laakso
- Sirppa Kinos
Groups
-
PSOSS22V
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
H-5
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.12.2022 - 31.01.2024
Timing
01.01.2023 - 31.01.2025
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
20 - 39
Degree programmes
- Degree Programme in Social Services
Teachers
- Susanna Virta
- Anne Lämsä
Groups
-
PSOSK22V
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
31.12.2023 - 28.02.2024
Timing
28.02.2024 - 31.07.2024
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Campus
Salo IoT Campus
Teaching languages
- Finnish
- English
Seats
20 - 39
Degree programmes
- Degree Programme in Social Services
Teachers
- Olli Toivonen
- Päivi Myllymäki
Groups
-
PSOSS22EN
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Teaching methods
Individual learning
Group discussions
Student workload
Practical Training plan (Harjoittelusuunnitelma) returned to itslearning latest xx.xx
Practical Training report (Harjoitteluraportti) returned to Sun Harkka latest xx.xx.24
Work hour control and approval in Sun Harkka
Content scheduling
Weeks 16-22
NOTE! Itslearning Basecamp for PSOSS22EN is use for Demanding Client Work / First-Line Management Training
28.2. 14.00-15.30 Training info / Salo
- Training plans (returned to its 4 weeks before training begins) and other documents (criminal record extract)
- Practical training instructions and assignments. Reporting.
15.5. 09.30-10.3 Mid training meeting Online
6.6. 12.30-14.00 Training feedback and reflection / Salo
Evaluation scale
Hyväksytty/Hylätty
Assessment methods and criteria
Practical training
Assesments (3)
Practical training report
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
01.10.2023 - 15.03.2024
Timing
01.01.2024 - 14.06.2024
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
26 - 35
Degree programmes
- Degree Programme in Social Services
Teachers
- Tiina Suni
- Marika Kouki
Groups
-
PSOSERK24V
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.06.2023 - 17.03.2024
Timing
01.08.2023 - 31.07.2024
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
40 - 65
Degree programmes
- Degree Programme in Social Services
Teachers
- Kaija Penttala
- Laura Närvi
- Anssi Lähde
- Katariina Felixson
Groups
-
PSOSTS22
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
H-5
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.
Enrollment
02.12.2022 - 06.03.2024
Timing
14.12.2022 - 31.07.2024
Number of ECTS credits allocated
10 op
Virtual portion
1 op
Mode of delivery
90 % Contact teaching, 10 % Distance learning
Unit
Health and Well-being
Teaching languages
- Finnish
Seats
40 - 65
Degree programmes
- Degree Programme in Social Services
Teachers
- Heidi Ristseppä
- Marika Kouki
- Laura Närvi
- Outi Linnossuo
Groups
-
PSOSTK22
Objective
• as a Bachelor of Social Services student, you understand the basic task and meaning of your training position as part of the service system
• you are able to work responsibly and in a client-oriented way in counselling, advice or management roles in social and education services
• you understand the relation between the special needs of a client group and the development of the competence of the work community
• you understand the overall meaning of multi-professional work, and you participate in multi-professional and multi-sectoral collaboration
• you familiarise yourself with work community management and work to promote occupational well-being and safety in your training place
• you are able to apply theoretical knowledge on demanding client work, work community activities and management
• you know how to promote the fulfilment of ethical and sustainability principles and apply them to your own actions
Content
· a practical training period in demanding client work or as a first-line manager in a social and health service, education, youth work or immigrant work unit, for example (in the public, private or third sector)
· setting your own learning objectives, working on your training assignments and reflecting on your learning
· active participation in and familiarising yourself with the client operating environment, services and multi-professional work
· use of various information systems in your work and the documentation of client work
Evaluation scale
Hyväksytty/Hylätty
Qualifications
The internships are completed in order: When you have completed Customer work internship, you can start Internship in demanding customer work / immediate management.